Front Office Officer - Hospitality & Guest Services

Join CV Aloevera Makmur Sejahtera as a Front Office Officer and become the welcoming face of our hospitality team in Pontianak, Kalimantan Barat! In this dynamic role, you will be the first point of contact for guests, ensuring their experience is nothing short of exceptional. With a focus on customer service and operational efficiency, you'll play a crucial role in maintaining our hotel's reputation for excellence. At CV Aloevera Makmur Sejahtera, we pride ourselves on creating memorable guest experiences, and we're looking for a passionate individual to help us achieve that goal. This is your opportunity to grow within a supportive team and contribute to the success of our hospitality business.

As a Front Office Officer, you'll handle guest check-ins and check-outs, manage reservations, and coordinate with various departments to ensure smooth operations. You'll also be responsible for maintaining guest records, handling guest inquiries, and ensuring compliance with hotel policies. This role requires a blend of hospitality skills, attention to detail, and the ability to work under pressure. If you're a friendly, professional, and dedicated individual with a passion for guest service, we'd love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage guest check-ins and check-outs, including room assignments and billing.
• Handle guest reservations and inquiries, providing accurate information and resolving issues promptly.
• Maintain guest records and ensure compliance with hotel policies and procedures.
• Coordinate with housekeeping, food and beverage, and other departments to ensure smooth guest experiences.
• Process payments and handle guest complaints, ensuring high levels of customer satisfaction.
• Stay updated on industry trends and best practices in hospitality and guest services.
• Assist in training and mentoring new team members to maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or hospitality roles.
• Proficient in using hotel property management systems (PMS) such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong attention to detail and the ability to work under pressure in a fast-paced environment.
• Familiarity with English and local languages is a plus.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Certification in hospitality management or related fields is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

🛠️ Keahlian

Lowongan Terkait